Allied Health Analytics
Grow Smarter.
Bill Better. Scale Confidently.
Firehawk Health connects to your practice management system and delivers 50+ clinically relevant KPIs — so you can see what's working, what's leaking revenue, and where to grow next.
From single practices to national brands — insights for allied health businesses across Australia.
Direct Integrations
Connects to the tools you already use
Firehawk Health pulls data directly from your practice management and accounting platforms. Automated daily sync. No manual exports.
Practice Management
Accounting & Finance
The Metrics That Matter
12 Key KPIs for Allied Health Practices
Track the indicators that drive growth, utilisation, and profitability across your practice.
01Utilisation
Practitioner Utilisation Rate
Percentage of available hours spent on billable client sessions. Benchmark: 75–85%.
02Growth
Revenue Per Practitioner / Month
Total revenue generated divided by active practitioners. Tracks productivity and capacity.
03Growth
Average Revenue Per Session
Clinical revenue divided by sessions delivered. Indicates pricing and service mix effectiveness.
04Utilisation
Cancellation & No-Show Rate
Percentage of booked appointments resulting in cancellation or no-show. Benchmark: under 10%.
05Growth
New Client Acquisition Rate
New clients commencing treatment per month. Leading indicator for growth and marketing ROI.
06Growth
Client Retention Rate
Percentage of clients remaining active over a defined period. Benchmark: 60–70% at 6 months.
07Efficiency
Avg Sessions Per Client Episode
Mean sessions per treatment episode. Reveals treatment plan adherence and revenue depth.
08Utilisation
Billable Hours as % of Total Hours
Ratio of billable time to total paid hours including admin. Reveals hidden revenue leakage.
09Efficiency
Overhead Cost Ratio
Non-clinical costs as a percentage of total revenue. Benchmark: 35–45% for well-run practices.
10Growth
Revenue Growth Rate (MoM)
Month-over-month revenue change. Healthy target: 3–5% MoM for scaling practices.
11Growth
Referral Conversion Rate
Percentage of referrals that convert to booked appointments. Measures intake funnel efficiency.
12Efficiency
Revenue Per Service Line
Revenue breakdown by discipline (physio, OT, speech, etc.). Identifies high-performing and underperforming service lines.
Pricing
Simple, Transparent Pricing
Plans that scale with your practice. Start free, upgrade when you're ready.
MonthlyAnnualSave 20%
Firehawk Health Plus+
Ideal for startups & small teams
$16/practitioner/mo
Billed annually (ex GST)
- 50+ clinically relevant metrics
- Pay per active practitioner (uncapped)
- Connect any one healthcare CRM
- Automated daily data sync
- Utilisation & timesheet tracking
- Team hub with permission controls
- Ticket-based support
- Onboarding demonstration included
Most Popular
Firehawk Health Pro
Best for growing & multi-disciplinary clinics
$280/mo
Billed annually (ex GST)
- Everything in Plus+
- Unlimited practitioners — single fixed price
- Single-tenant environment
- Connect one healthcare CRM + accounting platform
- Budget comparisons & variance tracking
- Clinician locator
- NDIS data integration
- Practitioner target setting & tracking
- Ticket-based support
- Onboarding demonstration included
Firehawk Health Custom
For national brands & multi-location groups
Custom
Tailored to your organisation
- Everything in Pro
- Unlimited integrations (all CRMs, accounting & custom sources)
- Bespoke data modelling for your organisation
- Bespoke dashboard creations tailored to your business
- Incentive planning & monitoring for practitioners
- Ticket-based support
- Onboarding demonstration included
All plans include full team access — no viewer seat limits. Our mission is to democratise insights across every member of your organisation.
Ready to See What Your Data Can Do?
Join allied health practices across Australia using Firehawk Health to grow smarter.
FAQ
Questions? We Have Answers.
Everything you need to know before booking your Blueprint session.
Firehawk Health integrates directly with Cliniko, Halaxy, Nookal, and Splose. Data syncs automatically every day — no manual exports or CSV uploads required. Plus+ connects to one healthcare CRM, Pro adds an accounting platform, and Custom connects to all sources.
Get Started
Start Your 48-Hour Blueprint.
In two days, you'll have a complete tactical audit and strategic blueprint. No 6-month discovery. No billable hours for data cleaning. Just clarity.
✓
Day 1: Automated AI audit of your entire data estate.
✓
Day 2: Strategic blueprint with defensible architecture plan.
✓
Full IP ownership. You own the code from day one.
48-Hour Blueprint
Full IP Ownership
No Lock-In Contracts
Australian-Based Team